FAQs
My Order
How Do I Track My Order?
We’ll send you an email with a tracking link after we’ve dispatched your order. Alternatively, for more detailed information about all our postage services go to Delivery & Tracking
Can I change my order once I've placed it?
If you order has not been dispatched we will be able to change it for you. Please contact us at Info@homenterprise.co.uk.
Will I get an order confirmation number?
You will receive a confirmation email after your order has dispatched which contains your order number for reference.
My order arrived damaged - what should I do?
If an order arrives damaged please send an email with your order number and a photo of the damaged item to info@homeenterprise.co.uk
How do I return an item?
All orders with Home Enterprise are covered by a 30 day, money back guarantee. In the unlikely event that you are not delighted with your purchase, please visit our return policy here.
Can I change my shipping address?
If your order hasn't been dispatched then we will be able to change the shipping address. Please contact info@homeenterprise.co.uk with your new shipping address.
Is your products and packaging Eco-friendly?
Here at Home Enterprise we do our best to keep all our products and packaging Eco-friendly. For further information please visit our sustainability page here.
I Ordered with next-day delivery - When will my order arrive?
Our cut-off time for next-day delivery is 1:30pm so any orders placed before 1:30pm will be shipped next-day guaranteed.
My question isn't on here - What do I do?
Please contact us with any questions at info@homeenterprise.co.uk